Frequently Asked Questions
Do I need a reservation to park at Canopy?
No, we do not require a reservation before arriving at our facility. However, during severe weather and the holiday season we can fill up quickly, so reservations are recommended to ensure your parking spot. As a reminder, reservations are always free when you book here.
When should I arrive at Canopy to get to my flight on time?
During the regular travel season, we suggest you follow the standard airline guidelines and plan an additional 30 minutes for off-site airport parking.
During peak holiday travel times (Fourth of July Weekend, Memorial Day Weekend, Labor Day Weekend, Thanksgiving, and December holiday travel), please plan for extra time to get through the TSA lines and arrive an additional 50 minutes before the suggested airline guideline.
Tip: Check the TSA estimated wait times at Denver International Airport prior to arriving at Canopy to plan accordingly.
How often do your shuttles run to the airport?
We run a large fleet of 24 CNG, Biodiesel, and flex fuel shuttles, which cycle from our facility to the airport every 8-12 minutes, 24 hours a day, 7 days a week.
Where do I park when I get there?
When you arrive, the booth attendant will alert you to which row we are currently parking. There will also be signs at our facility that will indicate the row where you should park for fastest shuttle pick up. When you park in that row a shuttle bus will pull behind your vehicle and help you load your luggage onto the bus. If no other travelers are parking at the same time as you, then you will be immediately transported to the airport.
When you arrive, the booth attendant will alert you to which row we are currently parking. There will also be signs at our facility that will indicate the row where you should park for fastest shuttle pick up. When you park in that row a shuttle bus will be dispatched to pick you up at your car and help you load your luggage onto the bus. If no other travelers are parking at the same time as you, then you will be immediately transported to the airport.
If you choose to park in our premium indoor valet facility, simply enter the valet garage area on the right side, and check in with your valet attendant, then a shuttle will be by to pick you up shortly. Don’t forget to come inside the lobby for complimentary snacks, coffee and newspapers before you leave.
Where do shuttles pick up when I arrive at Canopy Airport Parking?
Our shuttles come to you. If you are parking open-air self-park or covered self-park, please follow the signs to the closest shuttle loading row and wait outside your vehicle, so our shuttle can pick you up and assist with your luggage.
If you are parking valet, our shuttle will pick you up near the indoor lobby.
When you return from your trip, we will drop you off directly at your vehicle.
Where does the shuttle pick me up when I arrive back in Denver?
We pick up from both sides of the terminal on Ground Transportation, Level 5 – Island 5. On the West side exit through door 504 and proceed to Island 5. On the East side exit through door 513 and proceed to Island 5.
Please remember to have your parking location or valet ticket ready for the shuttle driver when you load.
Where do I go to pay?
If you are paying with cash, you will pay in the first exit lane with the main booth cashier. If you have a credit card, 5280 club card or ExpressToll transponder you can pay in our express parc lanes 2 (middle lane) or 3 (far right). You can also redeem QR coded coupons in our express parc lane 2 (middle lane).
Please have all of your items ready for the cashier to expedite your checkout process.
Does Canopy offer discount coupons?
I have a coupon, when should I present it?
All coupons must be presented upon exit from our facility. Only one coupon can be redeemed per transaction. Coupons may be printed or displayed on mobile devices to redeem. Coupons with a QR code can be scanned and redeemed in express lane 2 (middle lane).
I have an account to make repeat reservations and forgot my password
Click here and fill out your email address to receive your password information.
Do you have handicap parking and handicap accessible shuttles?
Our facility offers designated handicap parking spots in both covered self-park and open-air self park, or take advantage of our full service valet and leave the parking to us. We have a handicap accessible shuttle that runs to and from the terminals. We ask that guests requiring special accommodations call us in advance at 303-574-9800 so we can make sure our shuttle is ready for your arrival.
Do you allow pets on your shuttles?
Yes. However, to ensure adequate space on our shuttles, all animals – excluding service animals – must be kenneled prior to loading the shuttle. Kennel guidelines are as follows:
- Less than 25 pounds: Lap carrier permitted
- More than 25 pounds: Must use kennel
Per ADA requirements, the restrictions above do not affect Service Animals.
Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal.
What if I arrive and all the covered self-park EV charging stations are full?
If you arrive in an Electric Vehicle (EV) and our covered self-park stations happen to be full, please drive around to our indoor valet area where an attendant will greet you. Please notify the valet attendant that the covered EV Juice Bar charging stations are full, and we will upgrade you to valet parking at no additional charge. This way, we can ensure your car is ready and charged for your return.
I'm traveling with a stroller and/or car seat, what should I do?
The staff at Canopy is happy to assist with loading and unloading luggage and strollers on the shuttle. For safety reasons, if your child is in a stroller, Canopy requires you to remove the child from the stroller and place the child in your lap or seated next to you. Please be sure to collapse the stroller and store the stroller in the designated luggage area on the shuttle. Children who are in car seats do not need to be removed from their child restraint.
How do I create an account to make a reservation?
To save you time making future bookings, you can now store your personal information in a reservation account. To create an account, go to the reservations page and follow the guided steps to book your upcoming stay. If this is your first reservation on our system, you will receive a confirmation email with your upcoming reservation information, as well as a separate email with your new account password.
How do I login to my account and make a reservation?
Go to the reservations page and click ‘Login’ in the top right corner, just above ‘choose your space.’ Be sure to enter the email address and password you have on file for your reservation account.
Note: the login section is only for Canopy Airport Parking reservations, your 5280 rewards login will not work here.
How do I edit my profile or change my password on my reservation account?
To change your password, go to the reservations page and click ‘Login’ above ‘choose your space’ and then click ‘Edit Profile.’ Type in your new desired password in the designated field, and be sure to click ‘save’ at the bottom of the page.
How can I edit or cancel an existing reservation?
As long as you make the correction before your reservation start date and time, you can login into your reservations account and make changes to an upcoming stay. Click the ‘Login’ in the top right corner, and then click ‘History” where you can view a list of upcoming trips. You have the option to select ‘cancel’ or ‘edit.’ You can edit the date and times, as well as change the lot you reserved.
What information do I use to login to the app?
To access the mobile app, you need to use your reservations login. If you have never made a reservation with Canopy before, you will need to create an account, which can be done by clicking ‘Sign Up’ in the app.
Why can't I use my 5280 account information to access the app?
Unfortunately our rewards system is so outdated we could not connect it to the mobile app, which is why it’s linked to your reservations login. We understand that this is an inconvenience for our customers, which is why we are researching new parking systems that would require only one login, and we are hoping to switch in 2017.
How do I change my password in the app?
To change your password:
- Click the menu bar in the top loft
- Click my account (first option)
- Your password is displayed in black circles below your email address. Simply delete the text, enter your new password and be sure to click ‘update’ at the bottom of the screen.
If you have forgotten your password, there is a link you can click on the login screen.
Will there be an Android app?
We have plans to release the Android – Google Play version in the beginning of 2017.