- Do I need a reservation to park at Canopy™?
- Does Canopy™ offer free Reservations?
- How can I edit or cancel an existing reservation?
- I forget to scan my reservation when I entered.
- When should I arrive at Canopy™ to get to my flight on time?
- How often do your shuttles run to the airport?
- Where do I park when I get there?
- Where do shuttles pick up when I arrive at Canopy Airport Parking®?
- I can’t log into my 5280 Frequent Parker account. What am I doing wrong?
- Where does the shuttle pick me up when I arrive back in Denver?
- Where do I go to pay?
- I have a coupon, when should I present it?
- Do you have handicap parking and handicap accessible shuttles?
- Do you allow pets on your shuttles?
- What if I arrive and all the covered self-park EV charging stations are full?
- I’m traveling with a stroller and/or car seat, what should I do?
- What information do I use to login to the app?
Do I need a reservation to park at Canopy™?
No, we do not require a reservation before arriving at our facility. However, we can fill up quickly during severe weather and the holiday seasons, so reservations are recommended to guarantee your parking spot.
Does Canopy™ offer free Reservations?
We only offer prepaid reservations through our website. However, you do not need a reservation to park at Canopy™.
How can I edit or cancel an existing reservation?
Once you book your reservation, you will receive a Confirmation email. A copy of your reservation will be emailed to you. Through this email, you can print, edit or cancel your reservation. If you do not receive it in the next 2-3 minutes, please check your spam folder. You may also print your voucher at the time you make your reservation. If you have a 5280 Rewards account simply login in and you can edit your reservation from there. If you have any questions regarding your reservation, you may call us at (303) 574-9800 or email firstname.lastname@example.org.
I forget to scan my reservation when I entered.
If you pulled a ticket but have a prepaid reservation you can link the two when you exit at the kiosk. Upon exit simply scan your ticket then scan your reservation and the system will link the two together and apply your prepaid reservation for your stay. If you are staying valet, simply let your valet attendant know and they will take care of this for you. If you have any questions regarding your reservation, you may call us at (303) 574-9800 or email email@example.com.
When should I arrive at Canopy™ to get to my flight on time?
During the regular travel season, we suggest you follow the standard airline guidelines and plan an additional 30 minutes for off-site airport parking.
During peak holiday travel times (Fourth of July Weekend, Memorial Day Weekend, Labor Day Weekend, Thanksgiving, and December holiday travel), please plan for extra time to get through the TSA lines and arrive an additional 50 minutes before the suggested airline guideline.
Tip: Check the TSA estimated wait times at Denver International Airport prior to arriving at Canopy™ to plan accordingly.
How often do your shuttles run to the airport?
We run a large fleet of CNG, Biodiesel, and flex fuel shuttles, which cycle from our facility to the airport every 8-12 minutes, 24 hours a day, 7 days a week.
Where do I park when I get there?
When you arrive, the booth attendant will notify you which row we are currently parking. There will also be signs at our facility indicating the row where you should park for the fastest shuttle pick up. When you park in that row, a shuttle bus will arrive at your vehicle and help you load your luggage onto the bus. If no other travelers are parking at the same time as you, then you will be immediately transported to the airport.
When you arrive, the booth attendant will alert you to which row we are currently parking. There will also be signs at our facility indicating the row where you should park for the fastest shuttle pick up. When you park in that row, a shuttle bus will be dispatched to pick you up at your car and help you load your luggage onto the bus. If no other travelers are parking at the same time as you, then you will be immediately transported to the airport.
If you choose to park in our premium indoor valet facility, simply enter the valet garage area on the right side, and check in with the valet attendant. A shuttle will swing by to pick you up and assist with luggage shortly. Don’t forget to come inside the lobby for complimentary snacks, coffee and newspapers before you leave.
Where do shuttles pick up when I arrive at Canopy Airport Parking®?
Our shuttles come to you. If you are parking open-air, self-park or covered self-park, please follow the signs to the closest shuttle loading row and wait outside your vehicle, or put your flashers on after dark, for our shuttle to pick you up and assist with your luggage.
If you are parking valet, our shuttle will pick you up near the indoor lobby.
When you return from your trip, we will drop you off directly at your vehicle.
I can’t log into my 5280 Frequent Parker account. What am I doing wrong?
Whether your account is disabled, you can’t seem to log in, you forgot your password, you need to add transponder numbers for your ExpressToll account, or maybe you haven’t parked with us in a while, help is standing by waiting to assist you. All of these inconveniences, and many others, can be remedied simply by emailing our support team at firstname.lastname@example.org. Simply send an email including your name, your account number (if known), transponder number(s) (if looking to add) and the issue(s) that you are experiencing and someone will be happy to provide you with fast assistance. Please make sure that you leave a good contact number in case we need to contact you with any additional troubleshooting questions.
A good example of what an email to our support team might look like is as follows:
Hello, my name is Jenny Smith and my account number is 00000. I forgot my password and need help resetting it so that I can access my account again. If you could also help add by transponder for my Chevy Suburban, that would be a big help. The transponder number is 123456789. If you have any questions, you can call me at 867-5309. Thanks!
Where does the shuttle pick me up when I arrive back in Denver?
We pick up from both sides of the terminal on Ground Transportation, Level 5 – Island 3. On the West side, exit through door 504 and proceed to Island 3. On the East side, exit through door 513 and proceed to Island 3.
Please remember to have your parking location or valet ticket ready for the shuttle driver when you load.
Where do I go to pay?
If you are paying with cash, you will pay in the first exit lane with the main booth cashier. If you have a credit card, 5280 Club card or a ExpressToll transponder, you can pay in our express parc lanes 2 (middle lane) or 3 (far right). You can also redeem QR coded and barcoded coupons in our express parc lane 2 (middle lane).
Please have all of your items ready for the cashier to expedite your checkout process.
I have a coupon, when should I present it?
All coupons must be presented upon exiting our facility. Only one coupon can be redeemed per transaction. Coupons may be printed or displayed on mobile devices to redeem. Coupons with a QR code or barcode can be scanned and redeemed in express lane 2 (middle lane).
Do you have handicap parking and handicap accessible shuttles?
Our facility offers designated handicap parking spots in both covered self-park and open-air self park, or take advantage of our full service valet and leave the parking to us. We have a handicap accessible shuttle that runs to and from the terminals. We ask that guests who require special accommodations, to call us in advance at 303-574-9800 or email email@example.com, so we can make sure our shuttle is ready for your arrival.
Do you allow pets on your shuttles?
Yes. However, to ensure adequate space on our shuttles, all animals – excluding service animals – must be kenneled prior to loading the shuttle. Kennel guidelines are as follows:
Less than 25 pounds: Lap carrier permitted
More than 25 pounds: Must use kennel
Per ADA requirements, the restrictions above do not affect Service Animals.
Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal.
What if I arrive and all the covered self-park EV charging stations are full?
If you arrive in an Electric Vehicle (EV) and our covered self-park stations happen to be full, please drive around to our indoor valet area where an attendant will greet you. Please notify the valet attendant that the covered EV Juice Bar charging stations are full, and we will upgrade you to valet parking at no additional charge. This way, we can ensure your car is ready and charged for your return.
I’m traveling with a stroller and/or car seat, what should I do?
The staff at Canopy Airport Parking® is happy to assist with loading and unloading luggage and strollers on the shuttle. For safety reasons, if your child is in a stroller, Canopy™ requires you to remove the child from the stroller and place the child in your lap or seated next to you. Please be sure to collapse the stroller and store the stroller in the designated luggage area on the shuttle. Children who are in car seats do not need to be removed from their child restraint.
What information do I use to login to the app?
We now have one login for all accounts – please use your 5280 Reward Login for the mobile app. If you have never made a reservation with Canopy™ before, you can make one on the website or the mobile app.