Are there any fees associated with the 5280 program?
No. It is free to register and there are no annual fees. In addition, the rewards points you accrue never expire.
When will my 5280 loyalty card be ready?
5280 loyalty cards used for all discounts (that are not connected to an ExpressToll account) are processed weekly and available to be picked up at our indoor valet front desk. We sometimes experience longer lead times based on our inventory of cards, but cards are usually ready within a few days of submission. Customer loyalty cards can be mailed to you by sending a special request to email@example.com, however, you may still be asked to provide the appropriate identification if applicable. If you are traveling within the next week or have any questions, please contact firstname.lastname@example.org.
How do I use my card once I receive it?
Can I add an additional credit card to my account?
Yes. Simply sign on to your account, select the “Credit Cards” tab and add your credit card.
How do the points work?
The Canopy™ rewards program is the best way to earn FREE parking at the Denver International Airport. Sign up for an account to take advantage of the 5280 Frequent Parker program or any other rewards programs. When you park at Canopy™, you earn 1 point per paid day, 7 points earn you a free day of parking. If you have 49 points, then you have 7 days of free parking!
How do I redeem my frequent parker points?
To redeem your points for free days, sign on to your account, navigate to the “Reservations” page, select the dates you would like to park, click “Quote”. Click on the dropdown menu – “Redeem Points” & select the number of days you wish to redeem and then reserve the dates. You will use your 5280 card like you normally do, and will not be charged for the days you have redeemed.
NOTE: You must park in the lot which you reserved with your frequent parker points, or you will be charged for your stay. If you park valet, you must hand the valet attendant your 5280 card to scan you in valet. If you have multiple 5280 accounts, please email email@example.com and our team can manually combine your points and schedule your free days.
How can I cancel or change my scheduled free days?
Log into your 5280 account and go to your ‘Reservations’ section on your account page and click on the reservation number to cancel your reservation. As long as your free days have not already started, you can cancel your free days and schedule them the way you intended. The points will be returned to your account once you cancel your free day redemption.
In the event a guest schedules their free days differently than intended and isn’t able to make the correction before parking, the best solution is to just park and call or email firstname.lastname@example.org when the trip is completed. We will then process a refund and make any corrections required.
How do I get my receipts?
To obtain a copy of your receipt, sign on to your account, click on the receipt you would like to either email or print.
Must I have a credit card on file?
Yes, our 5280 Frequent Parker Program requires that you have a credit card on file. This allows for us to automate your stay at Canopy™ and provide you frequent parking points with the convenience of scanning your card to enter and exit the facility.
Credit card security, and compliance with the PCI Data Security Standard, is something which Canopy™ takes very seriously. Our technology systems and solutions are in compliance with PCI DSS. Canopy™ only utilizes third party vendors who are certified as compliant with these standards for our credit card processing needs. Data and personal information are encrypted and securely transmitted for your protection and peace of mind.
What if I’m an ExpressToll customer?
ExpressToll rewards members can use their ExpressToll transponder to enter and exit the parking lot – no 5280 loyalty card is necessary. When you connect your 5280 rewards account to your ExpressToll account, you can enjoy faster entry and exit, plus save 30% off daily rates.
Can I register for the ExpressToll discount if I have a sticker tag?
Yes, we accept all ExpressToll transponder devices including the sticker, square transponder and the new HOV switchable transponder.
Can I show my AAA card at checkout and get the discount?
In order to save 30%, we request that you provide the QR or barcoded coupon along with a valid AAA membership card at checkout. Coupons can be redeemed by printing or displaying on mobile device.
If you are registering for the Canopy™ 5280 rewards program, you can include “AAA” in the club discount field. Registered parkers are eligible to earn free days (7 days = 1 free day). Must present valid AAA membership card at time of loyalty card pick up.